Terms and Conditions


1. Introduction

These Terms and Conditions ("Terms") govern the relationship between you, the customer ("you" or "the client"), and Global Encounter ("we", "us", or "the Company"), a tour operator registered in the United Kingdom, in relation to all bookings made with us, whether directly or via our website, email, telephone, or approved agents. By booking a tour or service with us, you agree to be bound by these Terms.

2. Booking and Payment

  • All bookings are subject to availability and must be confirmed in writing by us.
  • A non-refundable deposit of 15% per person is required at the time of booking unless otherwise stated.
  • The balance of the tour price must be paid no later than Six weeks before the departure date. If payment is not received by the due date, we reserve the right to treat your booking as cancelled by you and retain your deposit.
  • We accept payment by bank transfer, credit/debit card, or other methods as notified to you.

3. Price and Surcharges

  • All prices are quoted in pounds sterling (£) and include VAT where applicable.
  • We reserve the right to alter the prices of any tours shown in our brochures or on our website at any time before your booking is confirmed.
  • After your booking is confirmed, we may only increase the price in the event of significant cost increases beyond our control (such as government action, currency fluctuations, or increased fuel costs). Any surcharges will be notified in writing and will not exceed 10% of the tour price.

4. Changes and Cancellations by You

  • If you wish to amend or cancel your booking, you must notify us in writing as soon as possible.
  • Amendments may incur an administration fee and any additional costs imposed by suppliers.
  • Cancellation charges will apply as follows:
  • More than Twelve weeks before departure: 25% of total price
  • Twelve to Six weeks before departure: 50% of total price
  • Less than Six weeks before departure: 100% of total price

We recommend purchasing comprehensive travel insurance to cover cancellation costs.

5. Changes and Cancellations by Us

  • We reserve the right to make changes to or cancel your booking where necessary due to circumstances beyond our control (e.g., force majeure, insufficient bookings, or safety concerns).
  • If we cancel your tour, you will be offered a full refund or the option to transfer to an alternative tour of equal or greater value (subject to availability).
  • If we make significant changes to your tour, you will be notified as soon as possible and given the choice to accept the changes, transfer to another tour, or receive a full refund.

6. Your Responsibilities

  • You must comply with all health, safety, and security regulations and instructions provided by us or our suppliers.
  • You are responsible for ensuring you have all necessary travel documents, visas, and vaccinations for your trip.
  • If your behaviour is deemed inappropriate or disruptive, we reserve the right to terminate your participation in the tour without refund.

7. Our Liability

  • We accept responsibility for the proper performance of our obligations under these Terms, except for any failures that are attributable to:
  • Your own actions or omissions;
  • Actions of a third party unconnected with the provision of the services;
  • Unforeseeable or unavoidable events beyond our control.

Our liability, except for death or personal injury caused by our negligence, shall be limited to a maximum of the value paid for the tour.

8. Complaints and Disputes

  • If you have a complaint, please notify your tour leader or our local representative as soon as possible so we can attempt to resolve the issue promptly.
  • If your complaint is not resolved locally, please contact us in writing within 28 days of your return.
  • These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

9. Data Protection

We are committed to protecting your privacy. Your personal information will be processed in accordance with the Data Protection Act 2018 and our Privacy Policy, which is available on our website.

10. General Provisions

  • We reserve the right to amend these Terms at any time. The latest version will be available on our website.
  • If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

For any queries regarding these Terms and Conditions, please contact us.

 

Privacy Policy

Last updated: November 2025


Global Encounter (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our services, visit our website, or contact us.

We are a UK-based tour operator and process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable UK privacy laws.

 

1. Who We Are

Company Name: Global Encounter Limited
Company Registration Number: 3383070 (England)
Email: info@globalencounter.co.uk
 

We act as a Data Controller for the personal data you provide to us.

 

2. Personal Data We Collect

We may collect and process the following types of personal information:

2.1 Information you provide

  • Full name
  • Contact details (email, phone number, address)
  • Passport details
  • Travel preferences and requirements
  • Payment information (processed securely by our payment providers)
  • Special category data (e.g., dietary requirements, health conditions, mobility needs) — collected only when necessary for your travel arrangements
  • Emergency contact information

2.2 Information collected automatically

  • IP address
  • Browser type and version
  • Device information
  • Website usage data (via cookies—see Section 10)

2.3 Information from third parties

  • Travel agents or booking platforms
  • Accommodation, transport, or activity providers (where necessary to manage your booking)
  • Payment and fraud-prevention partners

 

3. How We Use Your Information

We only use your data when legally permitted. The purposes include:

  • Processing and managing your booking
  • Providing travel services, itineraries, and customer support
  • Communicating important information about your trip
  • Personalising your experience
  • Managing payments and preventing fraud
  • Meeting legal and regulatory requirements
  • Marketing communications (only where you have consented or where legally permitted)

 

4. Our Legal Bases for Processing

We rely on the following legal grounds:

  • Contract: To process bookings and deliver your travel services.
  • Legal obligation: To comply with UK tax, safety, and regulatory requirements.
  • Legitimate interests: To improve our services, manage enquiries, or prevent fraud.
  • Consent: For marketing communications and processing special category data.

You may withdraw consent at any time.

 

5. Sharing Your Information

We may share your data with:

  • Airlines, hotels, transport companies, guides, and destination partners
  • Payment processors and banks
  • Insurance providers (where requested)
  • Regulatory bodies, border authorities, or law enforcement (where required)
  • IT service providers (e.g., website hosting, booking systems)
  • Marketing platforms (only with your consent)

We will never sell your personal information.

 

6. International Transfers

Some destinations or suppliers may be outside the UK. Where this is required:

  • We ensure safeguards such as UK-approved International Data Transfer Agreements,
  • OR verify that equivalent data protection measures are in place.

 

7. How Long We Keep Your Data

We retain your data only as long as necessary, typically:

  • Booking records: up to 7 years (for accounting and legal requirements)
  • Marketing contact details: until you withdraw consent
  • Special category data: deleted immediately after your trip unless legally required otherwise

 

8. Your Privacy Rights

Under the UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data (right to be forgotten)
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

To exercise any rights please contact us.

 

9. Security Measures

We use appropriate technical and organisational measures to protect your data, including:

  • Encryption
  • Access controls
  • Secure payment processing
  • Regular security monitoring

However, no transmission of data over the internet can be guaranteed 100% secure.

 

10. Cookies and Tracking Technologies

We use cookies to:

  • Operate our website
  • Analyse traffic
  • Remember your preferences
  • Improve user experience

You can control cookies via your browser settings.
 

11. Marketing Communications

We may send newsletters or promotions only if:

  • You have opted in, or
  • You are an existing customer and the communication relates to similar services

You can unsubscribe at any time via the link in our emails or by contacting us.

 

12. Children’s Privacy

Our services are not directed to children under 16.
We only process children’s data for travel purposes with parental or guardian consent.

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the updated date clearly stated.

 

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Global Encounter is a UK Based Company Providing Financially Protected Bespoke Luxury Tours   © Copyright. All rights reserved 2026.

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